FAQS
How should I do if I fail to pay with my credit card?
Solution A:
A: Please call your card bank to solve this problem immediately. As it is a large transaction, your payment amount may exceed the limit of your card or your purchases never amounted to this much. So call your card bank to see if the limit is sufficient, then authorize the purchase (by message or call) to complete the transaction.
Solution B:
A: We support multiple payment methods such as PayPal, Visa, MasterCard, etc. If you cannot pay by credit card, you can try to use other payment methods.
I want to purchase from your website, but I failed to pay you, and I only have one credit card.
A: You can place the order on our Amazon store, make sure before you order that your phone number is in your account profile, you will be called to confirm the purchase with such big amount (If failed, go back to Solution A). Please contact us We will offer you a coupon due to the price difference between Amazon and our own website.
Do you support financing?
Yes, we offer financing options for our customers. We understand that purchasing a embroidery machine can be a significant investment, and we want to make it more accessible for you. Our financing options can help you spread out the cost over time, making it easier to manage your budget. Please contact our sales team.
Do you support self pick-up and home delivery?
Yes, you can select your preferred delivery method, and our team will provide further instructions and details accordingly.
What do I do when my machine needs servicing?
When you encounter minor issues, our team is just a call away. Through video or video conferencing, we will guide you step-by-step to fix the problem efficiently.
For complex problems, our technician is ready to visit your location for on-site repairs.
What kind of support do i get from Smartstitch?
Free online training; free technical support; free support and maintenance videos, free FAQ online. Before you purchase the machine, we will organize the live demo for you to get a better understanding of the machine. After you purchase the machine, we will guide you how to operate the machine and tell you the daily maintenance for machine. We’re constantly working on material such as blogs, videos to help customers get started and succeed in the embroidery business.
Is training included? What kind of training do i get?
We provide the manual book in the package and training video on our Youtube channel, we organize the online class every week, so that you can join it to learn with many other customers. You also can give us a call about the specified point you want to learn, then we will make a schedule with you and organize the live demo for you face to face.
What is the warranty for machine?
We offers a 1 Year Limited Warranty. Includes parts and labor and does not include shipping costs or travel expenses.
What is the average delivery time for a Smartstitch machine?
We support warehouse to doorstep delivery and self-pickup services. We provide 7 days warehouse to doorstep shipping, you will get a tracking number after delivery.
Is it heavy to move? How am i carry the machine to my house?
Usually, we will tell you the time when machine arrives, we suggest you unbox the package outside, and carry the accessories to your house, then carry the machine to your house.